Managed IT Breakdown

See exactly what each Managed IT plan includes so you can pick what fits your business best

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Here’s what our Managed IT services deliver

Proactive Managed Services

  • ✅ Predictable monthly cost
  • ✅ Hours rollover with any active maintenance contract
  • ✅ Proactive monitoring & maintenance
  • ✅ Priority SLA response
  • ✅ Security patching & audits
  • ✅ Strategic planning & hardware reviews
  • ✅ Weekly health checks (up to every 15 min during high-risk days)
  • ✅ Trend analysis & automation scripts

Proactive IT support with predictable monthly costs
Proactive Managed Services is the ideal “set‑and‑forget” approach for businesses that want reliable, secure systems without surprises.

We proactively monitor, maintain, and support your environment often fixing issues before they cause downtime.

You receive a set number of support hours each month, ongoing updates, maintenance, and strategic IT guidance.

Why clients choose Proactive Managed Services:

  • Prevents issues before they impact your business
  • Stronger security and smoother system performance
  • Predictable monthly billing
  • Priority response times
  • Strategic IT planning and advice included
  • Hours rollover with any active maintenance contract

Best for:
Businesses relying heavily on their IT and wanting stability, protection, and peace of mind.

Block Hours

  • ✅ Discounted hourly rate
  • ✅ One time payment
  • ✅ Flexible, request-driven work
  • ✴️ Standard priority SLA
  • ❌ Ongoing monitoring
  • ❌ Proactive updates (upon request only)

Pre‑paid support for businesses that need help occasionally
Block Hours work like a support bundle.

You purchase a set amount of hours upfront and use them as needed. It’s simple and flexible for small, infrequent tasks.

However, this option is reactive support only starts after a problem has occurred.
There is no ongoing monitoring, maintenance, or early detection, unless you choose to spend your hours on it.

 

Why clients choose Block Hours:

  • Easy to budget for small support needs
  • Pay upfront, use hours as required
  • Ideal for one‑off fixes or low‑complexity environments

Things to keep in mind:

  • Issues may cause downtime before they are resolved
  • No proactive maintenance
  • Hours can run out quickly during busy periods

Best for:
Small businesses or teams with minimal IT needs.

Pay By Hour

  • ✅ Support on request
  • ❌ Ongoing monitoring
  • ❌ Proactive updates (upon request only)
  • ❌ Limited SLA priority

On‑demand support with no commitments
Pay By Hour is the most flexible model.

You request help only when something breaks or when you need work done.

Because it is fully reactive, there is no monitoring, no maintenance, and no priority response times.
This works for occasional fixes but can become costly or disruptive during problem-heavy periods.

How it works:

  • You pay for support only when you request it
  • Remote support is billed in 15‑minute blocks
  • Onsite visits: minimum 1 hour, then 15‑minute blocks

Why clients choose Pay By Hour

  • No contracts or prepayments
  • Simple, pay‑as‑you‑need support
  • Suitable for small, infrequent issues

Things to consider:

  • Long‑term costs can be higher in busy or high‑issue periods
  • Work only begins after a problem occurs
  • No priority queue – handled based on availability

Best for:
Very small businesses, home users, or anyone who only needs occasional help.