Frequently Asked Questions
Quick answers to your most common questions—right at your fingertips.
About IT8.au & ITE8.com.au
What’s the difference between IT8.au and ITE8.com.au?
Both are part of the same business group, Implement the Essential 8 Pty Ltd, but they serve distinct purposes:
- IT8.au focuses on practical, day-to-day IT solutions like support, break-fix services, hosting, networking, and disaster recovery.
- ITE8.com.au provides strategic IT management, consulting, and compliance-driven services such as cybersecurity strategy, managed IT services, and business technology planning.
Can we work with both IT8.au and ITE8.com.au together?
Absolutely. Many clients use IT8.au for their operational IT support and ITE8.com.au for more advanced cybersecurity and strategic IT services. You’ll get a seamless experience across both.
Why should we choose IT8.au over other providers?
We’re local, responsive, and deeply committed to practical solutions that just work. Our team takes the time to understand your business and tailor services to your needs—no one-size-fits-all here.
General IT Services & Support
What types of IT support do you offer?
We offer both break-fix support and fully managed IT solutions, depending on your business needs. Whether it’s a one-off issue or ongoing management, we’ve got you covered.
What’s the difference between break-fix and managed IT services?
Break-fix is reactive—call us when something breaks. Managed services are proactive—we monitor, maintain, and support your systems regularly to prevent issues before they occur.
How quickly can you respond to IT problems?
Our response times vary based on service level agreements, but most issues are responded to within the same day—often within hours.
Can you help if my systems are already down or compromised?
Yes. We provide emergency IT support to get you back online quickly and help prevent future disruptions.
Do you offer remote support, onsite support, or both?
Both. Most issues can be resolved remotely, but we also provide onsite support when needed across Melbourne and surrounding areas.
Networking & Infrastructure
Do you install and manage business networks?
Yes, we design, install, and maintain wired and wireless networks for offices, retail locations, and warehouses, ensuring performance and security.
Can you help improve our internet speed or Wi-Fi coverage?
Absolutely. We optimize network setups, upgrade hardware, and eliminate bottlenecks to ensure reliable connectivity throughout your premises.
What is system redundancy and why do we need it?
System redundancy ensures your critical IT systems remain available even if a device or service fails. We design failover strategies to keep your business running.
Cybersecurity & Strategy
Do you provide cybersecurity protection for small businesses?
Yes, we offer firewall management, antivirus, spam filtering, remote monitoring, and security best practices tailored to small and mid-sized businesses.
Can you help create a long-term cybersecurity strategy for our company?
Definitely. We assess risks and develop ongoing security plans, including policy development, threat monitoring, and awareness training.
What happens if we experience a cyberattack?
We offer incident response services, data recovery, and root cause analysis to quickly contain the threat and restore your systems.
Backup & Disaster Recovery
What backup solutions do you offer?
We provide both onsite and cloud-based backup solutions with automated scheduling, encryption, and monitoring to ensure your data is always safe.
What is disaster recovery and how is it different from backup?
Backup is just copying data; disaster recovery is a complete plan to restore systems and resume operations quickly after major disruptions.
How often should we back up our systems??
We recommend daily automated backups for most businesses. Critical systems may require more frequent snapshots depending on your risk tolerance.
Domain, Email & Hosting Services
Can you register and manage our domain names?
Yes, we handle domain registration, DNS management, and domain renewals so you never have to worry about expiration or setup.
Do you provide business email hosting?
We offer professional email solutions through Microsoft 365 or Google Workspace, including setup, migration, and ongoing support.
Do you offer website hosting services too?
Yes, we provide fast and secure web hosting with Australian-based servers, SSL certificates, and daily backups.
Business Solutions & Strategy
Can you help us choose the right IT systems for our business?
Absolutely. We provide consulting to help you choose, deploy, and maintain systems that align with your goals and budget.
Do you offer IT strategy or digital transformation planning?
Yes, we partner with businesses to create long-term IT roadmaps that support growth, efficiency, and resilience.
Still have questions?
If you didn’t find the answers you were looking for, we’re here to help!
Let us know what’s on your mind by reaching out.