Question 1

What is IT8 and what does it do?

Accepted Answer

IT8 (Implement the 8) is a Melbourne-based Managed Service Provider delivering essential IT services for small and medium businesses across Australia. Founded and led by Adam Gurrie, IT8 specialises in managed IT support, cybersecurity, data backup, VoIP phone systems, web hosting, Microsoft 365 licensing, and IT strategy consulting. IT8 operates under Implement the Essential 8 Pty Ltd alongside its cybersecurity arm, ITE8.com.au. Contact: 03 9999 1273 | contact@it8.au

Question 2

What IT services does IT8 offer?

Accepted Answer

IT8 offers a comprehensive range of business IT services: Managed IT Services (proactive monitoring, helpdesk, patching, maintenance); Data Backup and Disaster Recovery; Cybersecurity and Essential 8 compliance (via ITE8.com.au); VoIP and business phone systems; Web hosting and domain management on Australian servers; Microsoft 365 licensing, setup, and migration; IT Strategy and Consulting; Hardware and software procurement and asset tracking; Break-fix on-demand IT support; and Social Media Marketing. Full details at https://it8.au/it8-services/

Question 3

How much does IT support cost at IT8?

Accepted Answer

IT8 has three pricing models (all prices include GST). Pay by Hour: $220/hr standard, $275/hr after hours — no commitment required. Block Hours: prepay a bundle of hours at a discount (5 hrs $1,078; 10 hrs $2,090; 20 hrs $4,048; 30 hrs $5,874; 40 hrs $7,568), valid for 12 months. Proactive Managed IT: monthly plans with proactive monitoring, priority response, and rollover hours (5 hrs $1,045/month; 10 hrs $1,980; 20 hrs $3,740; 30 hrs $5,280; 40 hrs $6,600). IT8 bills in 15-minute increments, does not charge for unresolved issues, and does not apply penalty rates for exceeding monthly hours. See https://it8.au/it8-services/pricing/

Question 4

Does IT8 offer onsite IT support?

Accepted Answer

Yes. IT8 provides onsite IT support across Victoria, with a primary focus on Melbourne and the eastern suburbs. Onsite visits are available for managed IT clients and break-fix jobs. Most issues are resolved remotely for speed, but onsite attendance is available when physically required. Hardware can be delivered Australia-wide.

Question 5

Does IT8 offer remote IT support?

Accepted Answer

Yes. IT8 provides remote IT support to businesses anywhere in Australia — including Melbourne, Sydney, Brisbane, Perth, Adelaide, and regional areas — as well as internationally. Remote support covers the full range of IT8 services including managed IT, Microsoft 365, VoIP, cybersecurity, hosting, and strategic consulting. There are no geographic restrictions for remote services.

Question 6

What areas does IT8 service?

Accepted Answer

IT8 provides onsite IT support across Victoria, primarily in Melbourne and the eastern suburbs. Remote IT support is available to businesses across all Australian states and territories — Victoria, New South Wales, Queensland, Western Australia, South Australia, Tasmania, ACT, and Northern Territory — as well as internationally. Hardware procurement and delivery is available Australia-wide.

Question 7

How quickly does IT8 respond to IT support requests?

Accepted Answer

IT8 targets: critical outages (business down) within 1 hour; high priority (significant impact) within 2 hours; standard requests within 4 business hours; low priority by next business day. Proactive Managed IT clients receive priority SLA response. After-hours emergency support is available at $275/hr. Response times are confirmed in your service agreement.

Question 8

What makes IT8 different from other IT providers?

Accepted Answer

IT8's key differentiators: billing in 15-minute increments (not 30 or 60 min blocks); no charge if an issue is not resolved; 30-day workmanship guarantee on configuration work; no charge for escalation or technician training time; no penalty rates for exceeding managed IT hours; hours roll over monthly on active maintenance plans; and a 5.0 Google rating from verified Melbourne business clients. IT8 aims to function as an embedded part of your team rather than a transactional support vendor.

Question 9

What is the difference between IT8.au and ITE8.com.au?

Accepted Answer

IT8.au handles day-to-day business IT: managed IT, hosting, networking, VoIP, backup, Microsoft 365, hardware, and break-fix support. ITE8.com.au is the cybersecurity and Essential 8 compliance arm of the same group, specialising in regulatory compliance, security posture, and governance frameworks. Both operate under Implement the Essential 8 Pty Ltd. Many clients use both services together for complete IT and security coverage.

Question 10

What managed IT pricing plans does IT8 offer?

Accepted Answer

IT8 Proactive Managed IT plans include monitoring, security patching, strategic reviews, weekly health checks, and priority SLA. Plans: 5 hrs/month $1,045 ($209/hr); 10 hrs/month $1,980 ($198/hr); 20 hrs/month $3,740 ($187/hr); 30 hrs/month $5,280 ($176/hr); 40 hrs/month $6,600 ($165/hr). Unused hours roll over. Overage is billed at the same rate — no penalty. All prices include GST. Details: https://it8.au/it8-services/pricing/

Question 11

Does IT8 support Microsoft 365?

Accepted Answer

Yes. IT8 provides full Microsoft 365 support including licence procurement (Business Basic, Standard, and Premium), initial setup, email and data migration, ongoing licence management, and strategic consulting to help businesses get the most from their Microsoft 365 environment. Details at https://it8.au/it8-services/microsoft-365-strategies-licensing/

Question 12

Does IT8 offer cybersecurity services?

Accepted Answer

Yes. IT8 provides cybersecurity protection including firewall management, antivirus, spam filtering, endpoint monitoring, and incident response. Advanced cybersecurity and Essential 8 compliance strategy is delivered through IT8's specialist arm, ITE8 (ite8.com.au), which helps organisations meet ASD regulatory requirements and strengthen their security posture. Onsite and remote cybersecurity support is available across Australia.

Question 13

Does IT8 provide data backup and disaster recovery?

Accepted Answer

Yes. IT8 offers automated onsite and cloud-based backup with encryption, scheduling, and monitoring. Disaster recovery planning ensures businesses can restore critical systems and resume operations quickly after hardware failure, ransomware, or other major disruptions. IT8 recommends daily automated backups for most businesses and more frequent snapshots for critical systems. Details at https://it8.au/it8-services/data-backup-disaster-recovery/

Question 14

Can IT8 help with VoIP and business phone systems?

Accepted Answer

Yes. IT8 designs and deploys modern VoIP phone systems for businesses of all sizes. Services include system selection, setup, number porting, and ongoing support. VoIP solutions support in-office and remote teams, with professional features such as call routing, voicemail to email, and multi-device compatibility. Details at https://it8.au/it8-services/voip-solutions/

Question 15

Does IT8 offer web hosting for Australian businesses?

Accepted Answer

Yes. IT8 provides web hosting on Australian-based servers with SSL certificates, daily backups, fast load speeds, and reliable uptime. Services also include domain registration, DNS management, and domain renewals. Hosting is available for businesses of all sizes across Australia. Details at https://it8.au/it8-services/web-hosting-domain-management/

Rachel Suckling