IT Support Careers at IT8, Melbourne
IT8 is a Melbourne-based managed IT services provider supporting small and medium businesses with managed IT, VoIP, backup and disaster recovery, Microsoft 365 and Essential 8 security.
Closed Roles
We have currently closed applications for Level 1 / 2 IT Support Technician.
Level 1 / 2 IT Support Technician - Posted 12/10/2026
Kilsyth, Melbourne VIC · Part-time · Level 1 / 2 Technitian
Join the team at IT8 and help support businesses across Australia with their day-to-day technology needs.
We're looking for a Level 1/2 IT Support Technician who enjoys solving problems, working with people, and delivering great customer service. This is a hands-on support role working with a wide range of clients, technologies and environments. You'll be part of a friendly, experienced team that values reliability, communication and a genuine desire to help people.
No two days are the same. One part of your day might be helping a client resolve a Microsoft 365 issue, setting up a new computer, troubleshooting a printer, supporting a Mac user, fixing a Dropbox sync problem, onboarding a new employee, or assisting with a phone system issue.
This role is ideal for someone with previous IT support experience who wants exposure to a broad range of technologies while building strong relationships with clients.
What You'll Do
- Provide remote and onsite support to clients across a variety of industries
- Respond to support requests by phone, email and remote support tools
- Troubleshoot Microsoft 365 issues including Outlook, Teams, OneDrive and SharePoint
- Set up, configure and support Windows and macOS devices
- Assist with user onboarding and offboarding, account setup and access management
- Troubleshoot printers, scanners, Wi-Fi, networking and internet connectivity issues
- Support VoIP phone systems and cloud file sharing platforms such as Dropbox
- Escalate complex issues when required and work alongside senior technicians
- Maintain accurate ticket notes and contribute to internal documentation
Technologies You'll Work With
- Microsoft 365
- Windows 10 and Windows 11
- macOS
- Microsoft Teams
- Outlook
- SharePoint
- OneDrive
- Dropbox
- VoIP phone systems
- Printers and scanners
- Cybersecurity platforms
- Website hosting platforms
- Remote monitoring and management tools
- Networking equipment and business internet services
What We're Looking For
Essential
- Previous IT support experience in a helpdesk, MSP or similar environment
- Strong communication and customer service skills
- Ability to troubleshoot and resolve technical issues efficiently
- Experience supporting Microsoft 365 environments
- Experience supporting Windows and macOS devices
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Professional, reliable and positive attitude
- Current Australian driver's licence for occasional onsite client visits
Desirable
- Experience working in a Managed Service Provider (MSP) environment
- Exposure to networking concepts and troubleshooting
- Experience supporting printers and multifunction devices
- Understanding of cybersecurity best practices
- Experience with VoIP phone systems
- Relevant IT qualifications or certifications
What We Offer
- Flexible part-time hours
- Opportunities for additional hours as the business grows
- Ongoing training and professional development
- Exposure to a wide range of technologies and industries
- Supportive team environment
- Real opportunities for career growth
- Hybrid work opportunities as experience and responsibilities develop
We're looking for someone who genuinely enjoys helping people and takes pride in delivering great service. Technical skills are important, but communication, reliability and a positive attitude are just as valuable.
If this sounds like you, we'd love to hear from you.
Please complete the application form below to apply.
Closed Roles
We are not currently hiring for the following roles, but if you would like to work with us, use the form to send an expression of interest.
Junior IT Support Technician - Posted 24/09/2026
Kilsyth, Melbourne VIC · Part-time · Entry level
Join our friendly helpdesk team supporting businesses across Australia and internationally. This part-time role is ideal for someone starting or developing a career in IT. You'll work alongside experienced technicians and gain hands-on exposure to Microsoft 365, Windows and Mac support, cloud platforms, networking, cybersecurity and VoIP systems. There are opportunities for additional hours and hybrid work as your skills and experience develop.
No two days are the same. One part of your day might be helping a client with Microsoft 365, setting up a new computer, fixing a printer, resolving a Dropbox sync problem, supporting a Mac user or onboarding a new employee for one of our clients.
What you'll do
- Answer client support requests by phone, email and remote support tools, and escalate to senior technicians when needed
- Provide Microsoft 365 support: user accounts, password resets, Outlook, Teams, OneDrive and SharePoint
- Set up and support Windows and Mac computers, including new deployments and user onboarding and offboarding
- Troubleshoot printers, scanners, Wi-Fi and basic network issues
- Support VoIP phone systems and cloud file sync tools such as Dropbox
- Keep accurate ticket notes and contribute to internal documentation and knowledge base articles
Technologies you'll be exposed to
Microsoft 365, Windows 10 and 11, macOS, Microsoft Teams, SharePoint, OneDrive, Dropbox, VoIP phone systems, printers and scanners, cybersecurity platforms, remote monitoring and management tools, cloud services, website hosting platforms and basic networking equipment.
What we're looking for:
Essential
- Strong communication and customer service skills
- Good problem-solving ability and attention to detail
- A positive, reliable and professional manner
- Ability to work independently and within a team
- Current Australian driver's licence [ADD REASON, e.g. for occasional onsite client visits]
Desirable
- IT qualification or currently studying IT
- Previous IT support or customer service experience
- Experience with Microsoft 365, Windows and Mac
- Understanding of networking fundamentals
Don't worry if you don't tick every box. We're more interested in the right attitude, a willingness to learn and a genuine desire to help people.
What we offer
- Flexible part-time hours, with opportunities for more as you grow
- Ongoing training and mentoring from experienced technicians
- Hybrid work opportunities as your experience develops
- Hands-on experience across multiple industries and technologies
- A supportive team and real career development
We can't promise you'll never have to ask someone to turn it off and on again, but we can promise no two days will be the same.
If you are interested in the position above please fill in the below form.