What is IT8 and what does it do?

IT8 (Implement the 8) is a Melbourne-based Managed Service Provider delivering essential IT services for small and medium businesses across Australia. Founded and led by Adam Gurrie, IT8 specialises in managed IT support, cybersecurity, data backup, VoIP phone systems, web hosting, Microsoft 365 licensing, and IT strategy consulting. IT8 operates under Implement the Essential 8 Pty Ltd alongside its cybersecurity arm, ITE8.com.au. Contact: 03 9999 1273 | contact@it8.au

What IT services does IT8 offer?

IT8 offers a comprehensive range of business IT services: Managed IT Services (proactive monitoring, helpdesk, patching, maintenance); Data Backup and Disaster Recovery; Cybersecurity and Essential 8 compliance (via ITE8.com.au); VoIP and business phone systems; Web hosting and domain management on Australian servers; Microsoft 365 licensing, setup, and migration; IT Strategy and Consulting; Hardware and software procurement and asset tracking; Break-fix on-demand IT support; and Social Media Marketing. Full details at https://it8.au/it8-services/

How much does IT support cost at IT8?

IT8 has three pricing models (all prices include GST). Pay by Hour: $220/hr standard, $275/hr after hours — no commitment required. Block Hours: prepay a bundle of hours at a discount (5 hrs $1,078; 10 hrs $2,090; 20 hrs $4,048; 30 hrs $5,874; 40 hrs $7,568), valid for 12 months. Proactive Managed IT: monthly plans with proactive monitoring, priority response, and rollover hours (5 hrs $1,045/month; 10 hrs $1,980; 20 hrs $3,740; 30 hrs $5,280; 40 hrs $6,600). IT8 bills in 15-minute increments, does not charge for unresolved issues, and does not apply penalty rates for exceeding monthly hours. See https://it8.au/it8-services/pricing/

Does IT8 offer onsite IT support?

Yes. IT8 provides onsite IT support across Victoria, with a primary focus on Melbourne and the eastern suburbs. Onsite visits are available for managed IT clients and break-fix jobs. Most issues are resolved remotely for speed, but onsite attendance is available when physically required. Hardware can be delivered Australia-wide.

Does IT8 offer remote IT support?

Yes. IT8 provides remote IT support to businesses anywhere in Australia — including Melbourne, Sydney, Brisbane, Perth, Adelaide, and regional areas — as well as internationally. Remote support covers the full range of IT8 services including managed IT, Microsoft 365, VoIP, cybersecurity, hosting, and strategic consulting. There are no geographic restrictions for remote services.

What areas does IT8 service?

IT8 provides onsite IT support across Victoria, primarily in Melbourne and the eastern suburbs. Remote IT support is available to businesses across all Australian states and territories — Victoria, New South Wales, Queensland, Western Australia, South Australia, Tasmania, ACT, and Northern Territory — as well as internationally. Hardware procurement and delivery is available Australia-wide.

How quickly does IT8 respond to IT support requests?

IT8 targets: critical outages (business down) within 1 hour; high priority (significant impact) within 2 hours; standard requests within 4 business hours; low priority by next business day. Proactive Managed IT clients receive priority SLA response. After-hours emergency support is available at $275/hr. Response times are confirmed in your service agreement.

What makes IT8 different from other IT providers?

IT8's key differentiators: billing in 15-minute increments (not 30 or 60 min blocks); no charge if an issue is not resolved; 30-day workmanship guarantee on configuration work; no charge for escalation or technician training time; no penalty rates for exceeding managed IT hours; hours roll over monthly on active maintenance plans; and a 5.0 Google rating from verified Melbourne business clients. IT8 aims to function as an embedded part of your team rather than a transactional support vendor.

What is the difference between IT8.au and ITE8.com.au?

IT8.au handles day-to-day business IT: managed IT, hosting, networking, VoIP, backup, Microsoft 365, hardware, and break-fix support. ITE8.com.au is the cybersecurity and Essential 8 compliance arm of the same group, specialising in regulatory compliance, security posture, and governance frameworks. Both operate under Implement the Essential 8 Pty Ltd. Many clients use both services together for complete IT and security coverage.

What managed IT pricing plans does IT8 offer?

IT8 Proactive Managed IT plans include monitoring, security patching, strategic reviews, weekly health checks, and priority SLA. Plans: 5 hrs/month $1,045 ($209/hr); 10 hrs/month $1,980 ($198/hr); 20 hrs/month $3,740 ($187/hr); 30 hrs/month $5,280 ($176/hr); 40 hrs/month $6,600 ($165/hr). Unused hours roll over. Overage is billed at the same rate — no penalty. All prices include GST. Details: https://it8.au/it8-services/pricing/

Does IT8 support Microsoft 365?

Yes. IT8 provides full Microsoft 365 support including licence procurement (Business Basic, Standard, and Premium), initial setup, email and data migration, ongoing licence management, and strategic consulting to help businesses get the most from their Microsoft 365 environment. Details at https://it8.au/it8-services/microsoft-365-strategies-licensing/

Does IT8 offer cybersecurity services?

Yes. IT8 provides cybersecurity protection including firewall management, antivirus, spam filtering, endpoint monitoring, and incident response. Advanced cybersecurity and Essential 8 compliance strategy is delivered through IT8's specialist arm, ITE8 (ite8.com.au), which helps organisations meet ASD regulatory requirements and strengthen their security posture. Onsite and remote cybersecurity support is available across Australia.

Does IT8 provide data backup and disaster recovery?

Yes. IT8 offers automated onsite and cloud-based backup with encryption, scheduling, and monitoring. Disaster recovery planning ensures businesses can restore critical systems and resume operations quickly after hardware failure, ransomware, or other major disruptions. IT8 recommends daily automated backups for most businesses and more frequent snapshots for critical systems. Details at https://it8.au/it8-services/data-backup-disaster-recovery/

Can IT8 help with VoIP and business phone systems?

Yes. IT8 designs and deploys modern VoIP phone systems for businesses of all sizes. Services include system selection, setup, number porting, and ongoing support. VoIP solutions support in-office and remote teams, with professional features such as call routing, voicemail to email, and multi-device compatibility. Details at https://it8.au/it8-services/voip-solutions/

Does IT8 offer web hosting for Australian businesses?

Yes. IT8 provides web hosting on Australian-based servers with SSL certificates, daily backups, fast load speeds, and reliable uptime. Services also include domain registration, DNS management, and domain renewals. Hosting is available for businesses of all sizes across Australia. Details at https://it8.au/it8-services/web-hosting-domain-management/

VoIP

APPENDIX H

APPENDIX H - VoIP

Why It Matters

VoIP phone systems offer scalable, internet- based communication solutions that significantly reduce telecom costs and support flexible, remote- friendly work environments. With features like intelligent call routing, voicemail- to- email, CRM integrations, and unified communications via mobile and desktop apps, VoIP empowers business to operate more efficiently.

What It Includes

Cloud- based phone numbers and extensions
Advanced call forwarding, auto- attendants (digital receptionist), and call recording
Voicemail transcription and email integration
Internal chat and team messaging
Softphone (PC) and mobile apps for Android and IOS
Web client and browser-based calling
Call queues and ring groups
Integration with Microsoft 365, CRMs, and helpdesk platforms (e.g. Zoho, HubSpot, Salesforce)
Call reporting and live wallboards

Benefits

Lower monthly costs than traditional phone lines
Easy scalability for new employees and remote teams
Remote- ready via browser- based softphones and mobile apps
Integration with productivity tools, CRMs and support systems
Improved caller experience with auto- attendants and call routing
Better oversight through call reporting and analytics

Pricing

Our VoIP solutions are tailored to suit businesses of all sizes and communication needs. We offer two core structure setups to help you get started, each fully customizable based on your team size, desired features, and system integration goals.

Choose Your Structure

Advanced - Built for growing businesses looking for advanced tools like call routing, call recording and analytics
Premium - Designed for larger organizations with complex requirements, multi-location setups and enhanced support needs.

Tailored to You

Each setup is then customised to meet your exact needs including:

Number of users and extensions
Required features (e.g. call queues, voicemail transcription, CRM integration)
Preferred hardware, softphone, or mobile- first deployment
Compliance and security requirements
Support levels and onboarding options

Refer to the 3CX VoIP system client Options Form for full pricing and customisable options.

Megan Holliday

2 months ago

Very quick to respond. Solved my query promptly and ensured everything was complete. Great communication and follow up. Would highly recommend Adam, James and the team.

Grant Brooke

3 months ago

Always there when we need them !! 🙂

Danielle Stahl

Adam and James have been fantastic to work with. They are professional, responsive, and always willing to help. They handle everything quickly and make the whole process so easy and stress-free.
Highly recommend!

Peter Serroni

4 months ago

The guys at IT8 were simply brilliant in solving our IT issues. Extremely efficient, hassle free service. We highly recommend.

Rachel Suckling

Great onboarding experience — smooth from start to finish. The team is friendly with excellent communication, and I love that there are multiple ways to lodge support depending on your preference. Responses and solutions were fast. Highly recommend!